Policies

Please find our privacy policy below. Other policies are available on TeamUp. All policies must be agreed to upon creating an account and/or booking an event.

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Privacy Policy for Provocafit Pole & Dance Studio, Provocafit Ltd

Effective Date: 12/07/24

1. Introduction

Welcome to Provocafit Pole & Dance Studio. We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy outlines the types of personal data we collect, how we use it, and the measures we take to protect it, in compliance with the General Data Protection Regulation (GDPR).

2. Data Controller

The data controller responsible for your personal data is:

Provocafit Ltd
81 Nottingham Road, Loughborough, Leicesterhire, LE11 1ES
shona@provocafit.co.uk
07822011016

3. Information We Collect

We collect the following types of personal data from our clients:

Personal Identification Information: Name, address, email address, phone number, date of birth, pronouns.
Health Information: Relevant medical conditions or injuries that may affect your participation in our classes.
Payment Information: Credit card details or other payment information for processing transactions.
Attendance and Participation Records: Information about your class attendance, participation, and progress.
Photographs and Videos: Images or videos taken during classes or events for promotional purposes, with your consent.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Performance of a Contract: To provide you with the services you have requested, such as class registration and participation.
Consent: For specific purposes, such as using your photographs and videos for promotional materials.
Legal Obligations: To comply with legal requirements, such as financial record-keeping.
Legitimate Interests: To improve our services, communicate with you, and ensure your safety during classes.

5. How We Use Your Information

We use the collected data for the following purposes:

To Provide Services: To register you for classes, manage your attendance, and track your progress.
To Communicate: To send you class reminders, updates, promotional materials, and respond to your inquiries.
For Billing and Payments: To process payments for classes and other services.
Health and Safety: To ensure your safety during classes by being aware of any relevant medical conditions.
Marketing and Promotion: To use photographs and videos for promotional materials, with your explicit consent.
Legal Compliance: To comply with legal obligations and protect our legal rights.

6. Data Sharing and Disclosure

We do not sell or rent your personal data to third parties. However, we may share your data with:

Service Providers: Third-party service providers who perform services on our behalf, such as payment processing and email marketing.
Legal Requirements: When required by law or in response to legal process, or to protect the rights, property, or safety of Provocafit Ltd, our clients, or others.

7. Data Security

We implement a variety of security measures to ensure the safety of your personal data. These measures include:

Encryption: Secure encryption of sensitive information, such as payment details.
Access Controls: Limiting access to personal data to authorized personnel only.
Data Retention: Retaining personal data only as long as necessary to fulfill the purposes outlined in this policy.

8. International Data Transfers

If we transfer your personal data outside the European Economic Area (EEA), we will ensure that it is protected by appropriate safeguards, such as standard contractual clauses or other legal mechanisms.

9. Your Rights

Under GDPR, you have the following rights regarding your personal data:

Access: You can request access to the personal data we hold about you.
Correction: You can request corrections to any inaccurate or incomplete data.
Deletion: You can request the deletion of your personal data, subject to certain conditions.
Restriction: You can request the restriction of processing your personal data under certain circumstances.
Objection: You can object to the processing of your personal data in certain circumstances.
Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format.
Withdrawal of Consent: You can withdraw your consent for data processing at any time, where consent is the basis for processing.
To exercise any of these rights, please contact us using the contact details provided above.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website and updating the effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise your rights, please contact us at:

Shona-May Eley
Provocafit Ltd
81 Nottingham Road, Loughborough, Leicestershire, LE11 1ES
shona@provocafit.co.uk
07822011016 (Whatsapp)

12. Complaints

If you are not satisfied with our response to your data protection concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
ICO Website www.ico.rg.uk